8999app Privacy Policy
— Your Data, Protected

8999app collects personal information from players in Bangladesh through several channels: directly during account registration and verification, automatically through your use of the platform, and in some cases from trusted third-party partners (such as payment processors and identity verification services). Below is a comprehensive breakdown of the categories of information we collect and the specific data points within each category.

1.1 Registration & Account Data

When you register an account on 8999app, we collect the following information that you provide directly:

• Full legal name as it appears on your National Identity Card (NID)
• Date of birth (to confirm you are 18 years of age or older)
• Mobile phone number registered in your name in Bangladesh
• Email address
• Preferred account currency (Bangladeshi Taka — ৳)
• Username and encrypted password
• City and district of residence in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) and age verification process, we may request and collect copies of the following documents:

• National Identity Card (NID) — front and back images
• Valid Bangladeshi passport (photo page)
• Driver's licence issued in Bangladesh
• Proof of address — utility bill or bank statement issued within the past three months
• Proof of payment method — confirmation that the bKash, Nagad, or Rocket wallet used for deposits is registered in your legal name

These documents are submitted voluntarily by the player in response to a formal verification request from the 8999app compliance team. Submission of documents may be required before withdrawal processing can be completed.

1.3 Transaction & Financial Data

We record all financial transactions conducted through your 8999app account, including:

• Deposit amounts, dates, times, and the payment method used (e.g., bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, Bank Transfer)
• Withdrawal requests, amounts, processing status, and destination payment method
• Bonus credits, wagering progress records, and promotional transaction history
• Account balance history

8999app does not store full card numbers or mobile wallet PINs on its own servers. Payment tokenisation is handled by our licensed payment partners in accordance with their own security standards.

1.4 Gameplay & Betting Activity Data

We automatically record all gaming and betting activity conducted on the platform, including:

• Sports bets placed — market, selection, stake, odds, and outcome
• Live casino game sessions — table type, bets placed, duration, and results
• Slot and crash game play — game title, bet size, spin results, session duration
• Color prediction game activity
• Total wagered amounts and net win/loss over time

This data is used for account management, responsible gaming monitoring, dispute resolution, and to fulfil our obligations under any applicable gaming compliance framework.

1.5 Technical & Device Data

When you access 8999app via any device — whether on a mobile browser in Dhaka, a desktop in Chittagong, or any other device in Bangladesh — we automatically collect certain technical information including:

• IP address at the time of login and during active sessions
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL and pages visited within the 8999app platform
• Session start time, duration, and end time
• Error logs and crash reports

IP addresses are used for geolocation checks, fraud detection, and security monitoring. They are not used to build advertising profiles or sold to third parties.

1.6 Communications Data

If you contact the 8999app support team — whether by email, live chat, or any other channel we make available — we retain records of those communications, including the content of messages, timestamps, and any files or screenshots shared. These records are kept to enable accurate follow-up, quality assurance, and dispute resolution.

8999app uses the personal information collected from players solely for the purposes described in this section. We do not use your data for purposes that are incompatible with those stated here. For each purpose, we have identified the lawful basis on which the processing rests.

Marketing Communications

8999app may send you promotional communications about bonuses, cricket betting offers (such as BPL, IPL, or T20 World Cup promotions), new game launches, and seasonal offers tied to events like Eid or Pohela Boishakh — but only where you have provided your consent to receive such communications at the time of registration or through your account notification preferences. You may withdraw this consent at any time by updating your notification preferences within your account settings or by contacting the support team at [email protected]. Withdrawal of consent for marketing communications does not affect your ability to use the 8999app platform.

Automated Decision-Making

8999app uses automated systems to detect fraudulent activity, identify potential bonus abuse, and flag accounts that may require responsible gaming intervention. These automated processes may result in temporary account restrictions pending a manual review by the 8999app compliance team. If your account is restricted as a result of an automated flag, you have the right to request a manual review by contacting support. No final decision that significantly affects your account (such as permanent closure or forfeiture of balances) will be made solely by an automated system without human review.

8999app does not sell or rent your personal data to third parties. However, to operate the platform safely and legally, we share certain categories of personal information with trusted service providers and partners who process data strictly on our behalf and under contractual data protection obligations. All such third parties are required to implement appropriate technical and organisational security measures.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and bank transfer partners receive transaction data necessary to process deposits and withdrawals. Each payment partner operates under its own regulatory framework and privacy policy.
• Identity verification providers: We may use a third-party KYC service to assist with the verification of identity documents submitted by players. These providers receive only the specific documents and personal details required for the verification check.
• Game content providers: Live casino studios and slot game providers (including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming) receive session data required to deliver and log game results. Game providers do not receive your full account profile or payment details.
• Fraud detection and security services: Technical and device data (including IP address and session logs) may be processed by specialist security partners to identify and prevent fraudulent activity on the platform.
• Customer support platforms: If 8999app uses a third-party live chat or helpdesk platform, communications data may be processed on that platform's infrastructure. All such platforms are bound by data processing agreements with 8999app.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics services to help us understand how players interact with the platform and to improve the user experience. No personally identifiable information is included in analytics data sets.

Legal Disclosures

8999app may disclose personal data to law enforcement authorities, regulatory bodies, or other governmental agencies in Bangladesh if required to do so by applicable law, court order, or a lawful request from a competent authority. In such cases, 8999app will disclose only the minimum amount of personal data required to satisfy the legal obligation, and will take reasonable steps to notify the affected player where permitted to do so by law.

Business Transfers

In the event that 8999app undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its assets, personal data held by 8999app may be transferred as part of that transaction. In such circumstances, 8999app will take reasonable steps to ensure that the recipient entity honours the commitments set out in this Privacy Policy, and registered players will be notified of any material change in data controllership.

8999app uses cookies and similar tracking technologies (such as local storage objects and session tokens) to enable the platform to function correctly, maintain your login session, remember your preferences, and gather aggregate usage statistics. This section explains each category of cookie we use and the purpose each serves.

Managing Your Cookie Preferences

You can manage or delete cookies at any time through your web browser's settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide controls that allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging into your 8999app account and using the platform's core functions. Disabling functional or analytics cookies will not affect your ability to play but may reduce the personalisation of your experience.

On mobile devices in Bangladesh, browser cookie controls are typically accessible through the browser's privacy or settings menu. If you access 8999app through a dedicated mobile application, similar privacy controls are available within the application settings.

8999app implements a multi-layered approach to the security of personal data. Our security measures are reviewed and updated regularly to address evolving threats and to reflect current best practices in online data protection.

Technical Security Measures

• Transport-layer encryption: All data transmitted between your device and the 8999app platform is protected by TLS 1.2 or higher (HTTPS). This applies to every page on the platform, including registration, login, deposit, and withdrawal flows.
• Data-at-rest encryption: Personal data stored in 8999app's databases is encrypted at rest. This includes identity documents, account credentials (passwords are stored as salted hashes and are never stored in plaintext), and transaction records.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA via SMS OTP on their accounts. When enabled, a one-time passcode sent to your registered Bangladeshi mobile number is required in addition to your password at each login.
• Access controls: Access to personal data within 8999app's internal systems is restricted on a strict need-to-know basis. Only authorised members of the compliance, support, and technical operations teams have access to player personal data, and all such access is logged and audited.
• Intrusion detection: 8999app's infrastructure is monitored continuously for signs of unauthorised access, unusual activity, and potential security incidents.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 8999app will take prompt remedial action to contain the breach, assess its scope, and implement measures to prevent recurrence. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal interests. Notifications will be sent to the email address registered on the affected account.

Where Your Data Is Stored

Personal data collected from players in Bangladesh is stored on secured servers. 8999app takes reasonable steps to ensure that any international transfer of personal data — where required for operational or technical reasons — is subject to appropriate safeguards, including contractual data protection clauses with the receiving party.

Registered players on the 8999app platform have the following rights with respect to their personal data. To exercise any of these rights, contact the 8999app support team at [email protected]. We will respond to all valid requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data that 8999app holds about you. We will provide this in a structured, readable format. Some information — such as fraud investigation records — may be withheld where disclosure would compromise the security or integrity of our platform.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level details such as your registered name or mobile number, corrections will require supporting documentation to prevent fraudulent changes.
• Right to erasure: You may request that 8999app delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to 8999app's legal obligations — for example, transaction records must be retained for a minimum period for compliance purposes and cannot be erased on request during that retention window.
• Right to restrict processing: You may request that 8999app restrict the processing of your personal data in certain circumstances — for example, while a correction request is being verified, or where you have objected to processing and a review is pending.
• Right to data portability: You may request that personal data you have provided to 8999app be provided to you in a machine-readable format (such as JSON or CSV) for the purpose of transferring it to another service provider.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest grounds, in which case 8999app will assess whether its legitimate interest overrides your objection.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

8999app retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following table summarises our standard retention periods by data category.

Once a retention period has elapsed and there is no legal basis for continued storage, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Anonymised aggregate data (such as overall platform usage statistics) may be retained indefinitely as it does not constitute personal data.

Dormant Accounts

If your 8999app account has been inactive for 12 consecutive months, it will be classified as dormant. 8999app will retain personal data associated with dormant accounts for the full periods described above from the date of the last account activity, rather than from the formal account closure date. If you wish to request deletion of data from a dormant account, please contact [email protected]. Deletion requests are subject to our legal retention obligations.

8999app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, new product features, or recommendations from data protection authorities. The "Last Updated" date displayed at the top of this page will be revised whenever a material change is made.

When we make material changes to this Privacy Policy — meaning changes that affect how your personal data is collected, used, shared, or your rights in relation to it — we will take reasonable steps to notify registered players. Notification may be provided via a prominent notice on the 8999app homepage, an email to your registered address, or an in-account notification. Minor updates (such as corrections of typographical errors or clarifications that do not change the substance of the policy) may be made without individual notification.

Your continued use of the 8999app platform after a Privacy Policy update has been published constitutes your acknowledgement of the revised policy. If you do not agree with any update to this policy, you should stop using the platform and contact the support team to exercise your data rights, including the right to request account closure and data erasure where applicable.

If you have any questions about this Privacy Policy, the data we hold about you, or how to exercise your rights, please reach out to the 8999app support team at any time:

• Email: [email protected] (response within 4 hours)
• Live Chat: Available 24/7 on the 8999app platform
• Phone: +880 1700 000000